Refund Policy for CommonReferencePortal
At CommonReferencePortal, we take pride in the quality of the delicious pizzas and related products we serve from our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Our refund policy has been created to provide you with a clear understanding of how we handle returns and refunds for orders placed on commonreferenceportal.site or made via +44 20 7946 0958.
Cancellation Policy
If you wish to cancel your order, you may do so within a short grace period immediately after placing your order. Due to the fast-paced nature of our business, cancellations are not permitted once the order has entered the preparation stage. If a grace period is applicable, it will be indicated during the ordering process.
Refund Eligibility
We strive for your complete satisfaction. In the unlikely event that you are unhappy with your order, please contact our customer service team at +44 20 7946 0958 immediately. Eligibility for refunds will be considered in the following situations:
- Wrong Order: If the items you received are different from what was ordered, we will either replace the incorrect items or offer a full refund in £. Please notify us within 2 hours of order receipt.
- Item Missing: If your order is missing an item, we will arrange to deliver the missing item, provide a discount on a future order, or issue a refund for the missing item in £. Inform us within 2 hours of order receipt.
- Quality Issue: If the quality of the food is not up to our standard, we will ask for the item to be returned in its original packaging within 2 hours of delivery for inspection and will provide a replacement or a refund in £ if the complaint is verified.
Non-Refundable Items
For health and safety reasons, any food items that have been consumed partially or fully are non-refundable. Additionally, custom orders which are prepared to your specific instructions are non-refundable once preparation has commenced.
How to Request a Refund
To request a refund, please contact us with your order number, the issue, and any relevant details regarding the problem. We may require photographic evidence for quality issues. Refund requests should be made within 2 hours of the order’s receipt.
Processing Refunds
Once your refund request is accepted, the refund amount in £ will be processed within 5-7 business days to your original payment method. If the payment was made using a credit/debit card or electronic wallet, it may take an additional 3-5 business days for the credit to appear in your account.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be immediately posted on our website. This policy is effective as of January 1, 2023.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at +44 20 7946 0958. We are committed to ensuring your satisfaction with every order.
Thank you for choosing CommonReferencePortal for your pizza delights!